Privacy Policy
General
ORS (“we”) is totally committed to protecting the privacy of site visitors and clients. This policy explains how we may collect information about you and then use it to meet your needs. Some of the personal information we hold about you may fall under the definition of “ sensitive personal data” in the Data Protection Act 1998. This policy also explains some of the security measures we take to protect your privacy, and tells you certain things we will not do. We may amend this policy from time to time, in which case we will publish the amended version on our website.
Collecting information
We may collect or obtain personal information about you from a number of sources, including the following:
- when you agree to buy a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details (some or all of these may be considered “sensitive personal data” under the Act mentioned above);
- when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services.
Using your personal information
We will use your personal information for the following purposes to:
- identify you when you contact us;
- help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future;
- carry out marketing analysis and customer profiling, conduct research, including creating statistical and testing information;
- contact you in any way (including mail, e-mail, telephone, visit, text or multimedia messages) about products and services offered by us unless you have previously asked us not to do so.
We may allow other people and organisations to use information we hold about you for the purpose of providing services you have asked for, or if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.From time to time, these other people and organisations may be outside the European Economic Area incountries that do not have the same standards of protection for data as the UK.
Your consent
We will not disclose information about our clients to third parties except where it is a necessary part of providing a service to you. We will not rent or sell your name, address, e-mail address or any other personal information to any third party without your permission. If you have purchased one of our products, we may occasionally update you on news and special opportunitiesvia e-mail, post and telephone.
Opting out of communication
If you do not wish to receive communications from us, we recommend you opt out by contacting us and informing us.
Security and cookies
Please remember that communications over the internet, such as e-mails and webmails (messages sent through a website), are not secure. Your communications may go through a number of countries before they are delivered, this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We may use cookies to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the site. A cookie is a piece of information that is stored on your computer's hard drive, which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a web site tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.
Links
This website may contain links to recommended suppliers or other sites. Please remember that we are not responsible for the privacy practices or content of any other site including the information therein. This privacy policy applies only to information collected on our own website.
Contacting us
We are always pleased to hear from our clients (even if it is a complaint!). Your feedback is important to us and helps ORS ensure you are completely satisfied - we want you to recommend us to your contacts. If you have any questions or feedback about this statement please do not hesitate to contact us – we will endeavour to answer any questions you may have.
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